Customer Service

Putting your needs first is always our priority. We endeavour to deal with all queries immediately and where this might not be possible, we will do our utmost to resolve your query as soon as humanly possible.

How can we help you today?
Our team of highly experienced installers and engineers will be able to place and install your equipment efficiently and when the time comes, service your machines to the highest standards.

• Telephone support contracts with reduced call out charges
• Onsite servicing and repair
• Routine maintenance visits
• Full On-site warranty options including all parts and labour.

If you have any queries, please contact us on 0845 230 5520 and we will be very happy to help.

Service & Support
Production sections:

1. Training
2. HP Laser Print Warranty
3. AppleCare Support
4. IT Servicing & Repair
5. Plotter Servicing & Repair
6. Colour Profiling

Training
Granthams is able to offer a wide range of bespoke training both on-site and at our Preston showrooms. Training is on a 'one to one' basis and can be adapted for all levels of knowledge.

Below is just a small list of the applications we can cover:

• FlexiSIGN
• Onyx
• ColorGate
• Wasatch
• DTP Applications including Photoshop, Acrobat, Illustrator, Quark Xpress & InDesign, Apple OSX etc.

IT Servicing and Repair
Granthams is a long established company providing IT services throughout the North West of England. We can provide you with installation, support and training to meet all your IT needs.
Supporting systems, ranging from Windows and Mac desktop computers, servers and networks all the way to large format printing. Our engineers have many years combined experience installing and supporting computer and printing systems.

HP Designjet Plotter service & repairs
Reliable technical support, plotter servicing and plotter repair for HP Designjet plotters in the North West of England. Our service engineers can service and repair your HP Designjet printer, often on the same day you ring. Our expertise in plotter servicing and repairs means you get your plotter fixed quickly and at a realistic cost to your organisation.

Like any mechanical device, your plotter will go wrong if it isn't looked after. In fact, plotter servicing should take place at least once a year, otherwise you're likely to be storing up trouble. The three most common faults are failure of Carriage Assembly, Cartridge Delivery System and Ink Cleaning Mechanism. You can use us on a time and materials basis for complete peace of mind.

Colour Profiling
ICC Profiles tailored to the specific printer and paper combination are better than generic profiles. However, custom-made ICC profiles can be prohibitively expensive for most Solvent printer users. In todays marketplace companies demand that banners, signs and corporate logos be colour consistent, with the emphasis on achieving a reliable and exact colour match.

Granthams can help you by offering a profiling service at very affordable prices. we can offer you a quick, economical route to accurate, consistent and predictable colour from your solvent digital printing solution. Our profiling service can be completed from our Preston showrooms (dependant on printer) or on-site at your premises.